CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering a smooth and reassuring shopping experience for every shopper. We strive to offer clear‑cut support for your orders, product inquiries and general shopping‑related questions.

Order & Shipping Support

All orders are processed and dispatched within 1‑3 business days. Every order qualifies for free shipping, with an estimated delivery time of 6‑12 days. All transactions are processed in USD. We do not provide expedited shipping services. If you encounter issues such as delayed delivery, missing tracking updates or package‑related concerns, please contact our support team through the Contact Us page. Our team will review your situation and provide feasible assistance based on your order details.

Return & Refund Service

We support a 60‑day return service for eligible items. Goods for return must be in original condition. Once your return application is submitted and approved, please follow the provided return guidance to send back your items. After we receive and inspect your returned goods, your refund will be issued within 5‑10 business days. The actual arrival of funds may be subject to your payment provider’s processing schedule.

Product‑Related Support

Our product range includes human‑use detangling hair brushes, kids mini detangling combs, professional pet grooming combs, multiple hair‑care accessories and gift‑ready sets. Should you have questions about product usage, material features, size selection or product suitability for human hair or pet fur, feel free to reach out. Our service team will offer practical reference information to help you make proper purchasing and usage decisions.

How To Reach Us

Please submit all questions, feedback and service requests via the Contact Us page on our website. Our official email address is also located on the Contact Us page. We will respond to valid customer messages as promptly as possible.

We continuously refine our customer service standards to better match your shopping expectations. Your feedback helps us improve both our grooming products and overall service experience.