REFUND POLICY

We strive to deliver satisfying shopping experiences for all our customers. This policy outlines our refund‑related terms, procedures and timeframes for orders placed on our website. All transactions are processed in USD.

Eligibility for Refund

Eligible returns must be submitted within 60 days upon receipt of your goods. Items intended for return should remain in original condition, unused and with intact packaging. Products that are damaged due to improper use, accidental damage or normal wear‑and‑tear are not qualified for return or refund.

Please note that free‑shipping service applies to all orders. Return shipping costs are the responsibility of the customer unless the item received is defective, damaged on arrival or shipped incorrectly by our side.

Refund Process

  1. Submit your return request through the Contact Us page on our website. Clearly state your order number and related issue. Our official email address can also be found on the Contact Us page.
  2. Once your return application gets approved, you will receive detailed return instructions.
  3. Send the eligible items back following the provided guidance.
  4. After we receive, inspect and confirm your returned merchandise, we will initiate your refund. Refunds will generally be completed within 5‑10 business days.

Please be aware that the actual arrival of funds is subject to the processing speed of your payment service provider. We are not responsible for delays caused by third‑party payment platforms.

Partial Refunds & Special Circumstances

Partial refunds may be granted under certain conditions. If part of your order is returned, only the value of returned goods will be refunded. Gift sets must be returned as a complete set to qualify for full refund; missing accessories will lead to partial refund adjustment.

If you receive defective or wrong items, please provide relevant photos for verification when you contact us. We will evaluate your case and arrange corresponding solutions including refunds or replacements.

Non‑Refundable Situations

Refund service will not be available for items returned beyond the 60‑day return window. Items damaged by misuse, improper grooming operation or self‑modification cannot be refunded. We do not offer refunds based on personal preference after the 60‑day eligible period expires.

Contact Information

For any questions about refunds, return procedures or order disputes, please get in touch via our Contact Us page. Our official email is posted on that page.

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